Effective Date: July 2026

    At London Pet & Garden Centre, we are committed to providing a secure, convenient, and reliable payment experience for all our customers. Please read our Payment Policy below before placing an order.

    Accepted Payment Method

    We currently accept secure online payments through:

    • Stripe

    Stripe enables customers to pay safely using major debit and credit cards supported by the Stripe payment platform.

    Payment Security

    Your security is important to us.

    All payments made on London Pet & Garden Centre are processed securely through Stripe, a trusted global payment provider. We do not collect, store, or have access to your complete payment card details.

    Stripe uses industry-standard encryption and security measures to help protect your payment information during every transaction.

    Payment Authorization

    When you place an order, your payment will be authorized and processed immediately through Stripe.

    Orders will only be processed after successful payment authorization.

    If your payment is declined or cannot be verified, your order may be delayed, cancelled, or held until payment has been successfully completed.

    Order Confirmation

    After your payment has been successfully processed, you will receive an order confirmation email containing your order details.

    If you do not receive a confirmation email, please check your spam or junk folder or contact our customer support team.

    Pricing & Currency

    • All prices displayed on our website are shown in British Pounds Sterling (GBP £).
    • Prices include applicable taxes where required by law unless otherwise stated.
    • Shipping charges are calculated separately and displayed during checkout before payment is completed.

    Failed or Declined Payments

    Payments may fail for several reasons, including:

    • Insufficient funds
    • Incorrect payment details
    • Bank authorization issues
    • Security verification failure

    If your payment is unsuccessful, please verify your payment information or contact your bank before trying again.

    Refunds

    Approved refunds are issued to the original payment method used at checkout.

    Once a refund has been approved, it will be processed within 7 business days in accordance with our Return & Refund Policy.

    Please note that your bank or card issuer may require additional time to reflect the refunded amount in your account.

    Fraud Prevention

    To protect our customers and prevent fraudulent transactions, we reserve the right to:

    • Verify payment information before processing an order.
    • Request additional information if necessary.
    • Cancel orders suspected of unauthorized or fraudulent activity.

    Contact Us

    If you have any questions regarding payments, please contact us:

    London Pet & Garden Centre

    Website: https://londonpetgardencentre.us/

    Business Address:
    11 The Market Square
    London N9 0TB
    United Kingdom

    Email: support@londonpetgardencentre.us

    Phone: +44 20 8803 9995

    Customer Service Hours:
    Monday – Friday
    9:00 AM – 5:00 PM (GMT UTC +0)